Privacy Policy

1. Information We Collect

Personal information gathered includes:

• Contact Information: Full name, phone number, and email address
• Professional Information: State of residence, CDL status, truck ownership status, MC authority status, and availability to start
• Device and Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs
• Lead Form Data: Information from Facebook or Instagram instant lead forms
• Communications: Information provided through phone, email, or social media contact

2. How We Collect Information

Information is gathered through:

• Direct completion of contact forms, lead forms, or applications on our website or Meta advertising platforms
• Meta (Facebook and Instagram) Instant Lead Form submissions through paid advertising
• Automatic collection via cookies, web beacons, and tracking technologies
• Third-party platforms such as Meta Business Suite

3. How We Use Your Information

Collected information serves these purposes:

• Contacting you regarding owner operator opportunities, dispatch services, and MC lease programs
• Evaluating qualifications and service fit
• Responding to inquiries via phone, email, or text
• Sending relevant service information, updates, and promotions
• Improving website, advertising campaigns, and operations
• Complying with applicable laws
• Protecting business security and information integrity

4. Meta (Facebook and Instagram) Lead Forms

Arrow Truckers uses Meta's advertising platforms for owner operator recruiting campaigns. When submitting Meta Instant Lead Forms, your information is delivered to us through Meta Business Manager. Data is used solely for contacting regarding owner operator opportunities and dispatch services. Submissions are subject to Meta's Privacy Policy at https://www.facebook.com/policy.php. Submitting indicates consent to contact via phone or email.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. On your first visit, a consent banner lets you accept or decline non-essential cookies; analytics and advertising cookies are set only after you accept.

We collect anonymous usage statistics (pages viewed, referring site, device type) using a cookieless method that cannot identify or track you across days. No advertising identifiers, no cross-site tracking, and no personal data are involved.

• Essential Cookies: Required for proper website function
• Analytics Cookies: Google Analytics, used to understand traffic patterns and improve the site
• Advertising Cookies: Google Ads, used to measure advertising campaign performance

If you decline, only essential functionality runs. Cookies may also be disabled through browser settings, though this may affect website experience.

6. How We Share Your Information

We do not sell your personal information. Information is shared only when:

• Working with trusted service providers assisting business operations (CRM platforms, email services, communication tools) contractually obligated to protect information
• Using Meta Business Manager for advertising and lead collection
• Required by law or valid legal requests
• During business transfers, mergers, or acquisitions

The company does not sell, rent, or trade personal information for marketing purposes.

7. Data Retention

Personal information is retained as long as necessary to fulfill stated purposes, including service contact and legal compliance. Upon deletion requests, information will be removed within reasonable timeframes, subject to legal retention requirements.

When you submit a form we deliver it to our team by email and keep a copy in our own database so we can respond and keep records. We retain it for up to 24 months, then delete it automatically.

8. Your Rights and Choices

Depending on location, individuals may have:

• Right to Access: Request copies of held personal information
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request removal of personal information
• Right to Opt-Out: Decline marketing communications anytime
• Right to Non-Discrimination: No penalties for exercising privacy rights

Contact information in Section 14 below enables exercising these rights.

9. California Residents — CCPA Rights

California residents have additional rights under the California Consumer Privacy Act:

• Knowing what personal information is collected, used, disclosed, and sold
• Requesting personal information deletion
• Opting out of personal information sales (Arrow Truckers does not engage in sales)
• Receiving non-discriminatory treatment for exercising CCPA rights

Submit CCPA requests via the email in Section 14.

10. Children's Privacy

The website and services are not directed toward individuals under 18. The company does not knowingly collect information from minors and will promptly delete any inadvertently collected minor information.

11. Third-Party Links

The website may contain links to third-party sites including load boards and factoring companies. Arrow Truckers is not responsible for their privacy practices and encourages reviewing their policies before information submission.

12. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission method or electronic storage is completely secure, and absolute security cannot be guaranteed.

13. Changes to This Privacy Policy

Updates may occur reflecting practice changes, technology, legal requirements, or business reasons. The “Last Updated” date will reflect modifications. Periodic review is encouraged to remain informed about information protection practices.

14. Contact Us

For questions or requests regarding this Privacy Policy:

Arrow Truckers — MC #1800150

Website: www.arrow-truckers.com

Email: onboard@arrow-truckers.com

Phone: +1 (571) 619-8115