The questions freight buyers ask. Answered in writing.

A carrier. Arrow Truckers holds its own interstate operating authority (MC #1800150) and moves freight with our own drivers and vetted owner-operators leased onto that authority. Cover a load with us and a licensed carrier is on the hook for it, start to finish.

Yes — ask the desk for a current Certificate of Insurance and look us up on the FMCSA SAFER system by MC #1800150 or USDOT 4382159. Our Company Snapshot, authority status, and inspection history are public. We'd rather you check.

When Arrow Truckers covers your load, a carrier is accountable for it — our authority, our compliance file, drivers running under our name — not a middleman re-brokering it to someone you never vetted. Before you tender with us or with anyone: ask for the subcontracting policy in writing, and confirm the authority you hired is the authority that shows up at your dock. Ask our desk and you'll get the answer on paper.

Liability and cargo coverage run with our operating authority, as federal registration requires. Ask the desk for a current Certificate of Insurance before you tender — it names the coverage and limits, and it's the document your compliance team actually needs. Then verify the authority independently on SAFER. Being asked for paperwork is a good sign about a shipper, not a nuisance.

Depends on the lane and equipment, but the honest answer comes fast: send the details or call the 24/7 desk and you'll get real availability and a rate, not a runaround.

Yes. If a lane runs consistently, ask about dedicated capacity — committed trucks, volume pricing, and a named contact. Tell us the lane and the volume and we'll come back with a plan.

Freight moves nationwide; our operational hubs in Safford AZ, Sedalia MO, Bolingbrook IL, and Fredericktown OH keep us dense on the I-10, I-55, and I-70 corridors and the Midwest–East Coast lanes. Regional, long-haul, or dedicated — tell the desk your lane and you'll get a straight answer on whether it's freight we can serve well.

Dry van (53′) for palletized and enclosed freight; flatbed for anything that loads from the side or top; step-deck for tall loads; 30–40 ft hotshot for expedited partials that don't need a full trailer; power only if you have your own trailers. Not sure? Pick “Not sure — advise me” on the capacity request, or call — matching equipment to freight is the desk's job, not yours.

Every truck runs an ELD, so we can share pickup, transit, and delivery status on the loads we move for you — and you get a named contact to call for updates.

Here's how updates actually work today: every truck runs an ELD, and you get pickup, transit, and delivery updates on covered loads plus a named contact who answers — no portal maze. If your routing guide requires EDI or API connectivity, tell the desk exactly what your system needs and you'll get a straight answer about what we can support — in writing, before you commit a lane.

The same number you call at 2 p.m.: the dispatch desk, staffed around the clock. Reschedules, dock delays, breakdown updates — a dispatcher picks up, looks at the load, and gives you a real status. No callback queue, no ticket number.

Cargo claims against interstate carriers are governed by federal rule (49 CFR Part 370): a carrier must acknowledge a written claim within 30 days and pay, decline, or make a firm settlement offer within 120 days. That's the floor we operate under as a matter of law. Start with the desk — a person, not a claims portal — and put the details in writing. Keep your bill of lading and delivery receipt; those documents drive any claim.

Detention, layover, tarping, and other accessorials are terms of each rate agreement — your exact numbers live on your rate confirmation, not on a website. What we'll promise in public: the terms go in writing before the truck moves, and the desk answers accessorial questions straight while you're pricing a lane. If a carrier quotes you a rate and goes quiet about detention, that silence is information.

The usual vendor-setup paperwork: our W-9, Certificate of Insurance, and authority documentation — all available from the desk on request. Look us up on SAFER by MC #1800150 first; then one phone call or email starts setup. If your compliance team runs a packet or a portal, send it over — being an easy carrier to onboard is part of the job.

There's no magic minimum — dedicated makes sense when a lane runs consistently enough that spot pricing stops making sense for you. Tell us the lane, the weekly or monthly volume, and the equipment; you'll get a capacity plan and volume-based pricing agreed up front, with a named contact. If your volume isn't there yet, we'll say that too.